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Who designs the jewelry?Our jewelry is designed in house by Lauren and Maya. Each piece is unique and inspired.
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Are these rings for women or men?Each piece is designed to both appeal to and fit any hand on any body :)
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What metals are the jewelry made of?Djuvaa's Sterling Silver is the industry standard of 92.5% Sterling Silver and 7.5% Copper to enhance luster, strength and durability. Djuvaa's gold jewelry starts with a Sterling Silver base and is then double gold plated with 18k gold. All of our jewelry is nickle-free, lead-free, and sensitive skin friendly.
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Do you accept custom orders?At present we do not accept custom orders but stay tuned as we will be in the future.
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How do I care for/clean my jewelry?All our orders come with our custom Djuvaa polishing cloth specially designed to clean our jewelry. It is recommended to gently rub jewelry with this cloth to remove any debris or moisture after every use. Storing jewelry in the Djuvaa velvet pouch and/or box provided with your purchase will help prevent tarnish. For more details on cleaning and storage please see Care Instructions.
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How do I know what size to order?All of our rings are adjustable, which means they have an opening at the back. We also offer them in two size options which cover a wide range of different sizes. S/M option fits ring sizes 5 - 8 (approximately) while the L/XL option fits ring sizes 9-12 (approximately).
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What countries do you ship to?We ship across the globe/internationally. Associated shipping costs, processing times and delivery times may vary depending on location. For more detail, please see our Shipping page.
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Will I be charged customs fees?On orders outside of Canada, additional customs fees MAY be charged to you as these are determined by local government agencies in the receiving country. IF customs fees are incurred, the customer is responsible for payment of these charges.
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How long will shipping take?Processing time is 2-3 days. Once order is processed, shipping times vary on location, however estimated shipping times are below: Within Ontario, Canada: 1-3 Business Days Within Canada (outside of Ontario): 2-6 Business Days Continental USA: 5-10 Business Days International Shipping can vary greatly between 3 and 10 weeks. For best estimates and faster ship times, see options during checkout process. You can also find this information on our Shipping page.
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How much is shipping?For Canada and the Continental USA, orders over $100 USD ship for FREE and $10 USD Flat Rate is charged on orders $0 - $99. For International Orders, there is a $20.00 Flat Rate fee for STANDARD shipping. Express delivery options will vary depending on location and can be determined at checkout based on shipping location. For more details, please see Shipping page.
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There is a problem with my order - what do I do?Please contact us at info@djuvaa.com
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What currency am I being charged in?You can view prices on site and in during checkout in USD, CAD, GBP or EUR by selecting your preference from the dropdown currency converter on the top of the website header.
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Can I get a refund?We do not offer refunds. Under some circumstances, we will provide exchanges. For full details see our Returns/Exchanges Policy.
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What payment methods are accepted?We accept credit cards as well as Apple Pay and PayPal.
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Can I return my ring?We only accept returns as a result of damage or as part of an exchange. Even in these circumstances, returns must be approved and initiated within the time periods specified in our Returns/Exchange Policy.
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Can I exchange my product?We do accept exchange requests within 30 days of delivery. For full conditions please see our Returns/Exchange Policy.
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Can I cancel or edit my order?Once your order has shipped, you cannot cancel or make edits. If you notice an issue after you have checked out, please contact us immediately at info@djuvaa.com for assistance.
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